Case Study

ProDrive Case Study: How WellData drives system performance to the max


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Table of Contents

Problem

In 2005, world-leading motorsport and technology business Prodrive faced an uncertain future when their under-performing DBA suddenly left.

Without adequate support for their business-critical Oracle-based ERP and PLM systems, they needed expert help quickly.

Solution

WellData stepped in and immediately got to work to make Prodrive’s systems more efficient and productive.

Not only did we boost the performance and availability of their databases, we also delivered all improvements and day-to-day management at a fraction of the price Prodrive had been paying previously.

Today, whether completely rebuilding a crashed database, providing extensive performance monitoring, or simply advising on the best Oracle syntax to use, we are always on hand to help.

Result

Thanks to WellData, Prodrive’s Oracle database systems are running more reliably and efficiently than ever.

By outsourcing its database management to us, Prodrive has the reassurance that downtime is kept to a minimum and it continues to make significant IT cost-savings.

“There’s an unflappability about Welldata and their staff which gives you, as a customer, confidence that these guys really know their onions. ‘Excellence’ is clearly their watchword and the Prodrive team have no hesitation in recommending their services.”

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Here's what other people think

Tom Hocking

Google

WellData have supported Troy for 7 years and have consistently delivered a great level of service throughout this time.

Their flexibility, desire to get stuff done and lack of red tape, make them stand out from their competition. We have talked to the person who can fix the problem immediately rather than going through layers of support.

This is invaluable and saves a huge amount of time. I would strongly recommend working with WellData.

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Devon County Council

Graham May, Application Analyst, of Devon County Council

“WellData were critical in aiding a hardware refresh of our on-premise Oracle DB real estate. The hardware refresh necessitated a switch of platform, as part of DCC's long term goals to reduce the number of platforms that we support.

WellData managed the process from cradle to grave ensuring that we stayed within our Oracle licensing agreements.

WellData were on hand to perform the migration of the Production Environment outside of our core corporate support hours”

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University of Exeter

Development Manager, University of Exeter

“You now cover out of hours fully for us, although with your proactivity we probably don’t need it now.”

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Charlie Bigham’s – Azure Migration

Mike Calverley, Head of IT, Charlie Bigham’s

"Following the recent completion of our ERP migration from on-premise to Microsoft Azure using SQL MI, WellData was integral to the success of this very strategic project.

They provide my team with the technical leadership and resources for the SQL expertise we require. They are always there for us and attended all project meetings, workshops and catch-ups and would always jump on calls at a moment’s notice – Well data are like an extension to my team, and we get on so well with all of them – they can’t do enough for us."

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ProDrive

“There’s an unflappability about Welldata and their staff which gives you, as a customer, confidence that these guys really know their onions. ‘Excellence’ is clearly their watchword and the Prodrive team have no hesitation in recommending their services.”

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Information Systems Manager, Borough Council

"We outsourced to WellData for SQL and Oracle DBA support, due to a local authority cost-saving initiative."

Systems Administrator, Retail Sector

"WellData is always on hand to help, with no extra surprise costs! Their proactive approach solves problems before they happen, giving us complete peace of mind."

IT Team Leader, Housing Association

"WellData offered us the best overall package, used a collaborative approach and offered good value for money."

Giulia Iannucci

Google

"A very dedicated team of extremely professional and knowledgeable experts"

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Andy Cole

Google

"Really know their stuff and their response times are very good. They provide us with a vital service."

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David Sadler

Google

"We use Welldata for SQL support and are very happy with their service."

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Stefan Parrott

Google

"WellData provide an excellent level of support and their team are very knowledgeable and always go the extra mile. I would wholeheartedly recommend them."

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John Lynes

Google

"Having worked with the team at Welldata for approaching 17 years, my company and I have always found them professional, reliable and generally a great firm to work with."

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Steve Goacher

Google

"The guys at WellData really know their stuff. We wanted a quick route to doing something complex and they sorted it for us very quickly and to a high standard. Very professional, no ego, just excellent and to the point consultancy."

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Steve Fenton

Google

"Our partnership with WellData has enabled us to resolve critical database problems. Their attitude and service makes them a natural extension to our own technology team, which extends our capability in a critical area of our business."

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Kay Riley

Google

The support I receive from Well Data is extremely responsive. Richard Parsons is my contact and keeps me informed daily on the health of our SQL Databases. Whenever I ask for assistance from Well Data it is quick and professional.

Positive Responsiveness, Quality, Professionalism, Value

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Petro Bartoszyk

Google

I have worked with the WellData team for many years now and they have always delivered.

I would highly recommend them to any business looking for best-value outsourced Expert DBA’s.

Being able to offer a rolling contract on the basis that if they don’t deliver you can leave shows their confidence and commitment.

Their professionalism and knowledge is second to none.

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Rushmoor Borough Council

“The Council plans to continue with the partnership and is exploring ideas around bespoke development support and has no hesitation in recommending WellData to other clients.” - Nick Harding Head of IT and FM services

“WellData has made the day to day running of the system and major upgrades faster, and less disruptive to the service and provides the in-house team both IT and Revenue with expert advice and peace of mind” - Systems administrator for the system, Sarah Giles

WellData’s outsourced database administration and support service has proven “extremely successful especially around patching, release management, and incident management”.

According to the Council, their process prior to the relationship with WellData was unreliable, while now the IT, Digital and FM services enjoy 24/7 support provided on a critical system, that is in their own words “cost-effective, flexible and very responsive”.

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