Database Management in Higher Education Institutions

Academic year 2020/21 – Now more than ever, Higher Education (HE) institutions are under pressure to provide an innovative teaching and learning experience to students, in what is currently a highly complex and constantly changing environment. WellData’s Higher Education Database Management services aim to reduce pressure.

With many institutions forced to move their operations remotely and to institutionalise a blended approach to learning, in person and online, concerns about the effective management of databases has moved to the forefront of many IT departments. From the safety of students’ personal information, to the ability to access data from external networks, from ensuring up-to-date backups and recovery plans, to developing a database estate that supports the current digital transformation, HE institutions are facing an unprecedented challenge in the field of database management.

Common challenge, unique requirements

Not only is the challenge unprecedented, but whilst HE Institutions are not alone in the move to remote working, their requirements are very unique and certainly different from those of other types of organisation.

This is not something new. For some time now, the main database providers e.g. Oracle and MySQL have realised the uniqueness of HE needs in terms of databases applications, including, but not limited to, tuition payments, IT infrastructure to support remote learning, student assessments, and the ability to work with a variety of platforms, from PCs to Macs and anything in between.

So much so, that they have been creating specific products and services for the industry, like these two:
Oracle For Higher Education
MySQL For Higher Education

In addition to having very unique needs, HE institutions face an additional challenge: more often than not they are under strict budget pressures. This means that having several DBAs that can effectively look after the institutions’ database estate is often not an option. And yet, leaving databases unattended, even for a few hours a day is a risk, a critical one.

Not only that, but many institutions are located away from big city centres and finding the right talent that can look after their database estate can be challenging. Junior DBAs can be a solution, but they require training and supervision, taking away time that managers could otherwise employ on strategic projects.

A trusted partner in database management for HE institutions across the UK

The reason why WellData knows and understands the specific challenges of HE institutions is that over the years we have been selected by several institutions for higher education database management, from Exeter University to Trinity College to University of Leicester, just to mention a few.

Our team knows how critical it is to provide a professional and rigorous service for 24/7/365 database management. But that’s not all.

WellData understands the importance of being able to reach someone at the other end of the phone immediately it’s needed and for this someone to have knowledge of the specific system of the specific institution.

We also know that HE institutions have very busy and dynamic calendars, so we created an SLA framework that is flexible and adaptable, designed to respond to the requirements of each individual institution.

In the many years we have worked with HE institutions we have aligned our offer to their needs, to create a full range of services that include:

·       24/7/365 database cover

·       Continuous monitoring, with no limit on the amount of advice, interventions or support offered.

·       Day-to-day database maintenance

·       Performance tuning, high availability testing, and disaster recovery

·       A fully dedicated delivery team

·       Monitoring services

·       Unlimited telephone/email advice and incident support

·       Aligned SLAs

Focus on your strategic projects and leave the rest to us

With the knowledge that the database estate of your institution is in safe hands, you will be able to focus on those projects that require your expertise, while you can leave the day-to-day running of your databases to us.

And if your requirements change?

If at any point you and your team require an upgrade, you decide to move to the cloud, or need licencing optimisation, our team of expert DBAs can offer an additional project based service, focusing on your needs and delivering what your institution is specifically looking for.

Contact us today and join the other HE organisations that trust WellData for the management of their database estate.

"“The biggest pleasant surprise has been the realisation that every request is addressed in the space of a few minutes and that there is an expert person at the other end of the phone ready to answer our team's queries, any time.  A fantastic result.”"

Exeter University

Here's what other people think

Google Rating
High standard, professional service. I've worked with Welldata for a number of years and always found their DBA's to be knowledgeable and proactive. Throw any question at them and it will be resolved, it gives real peace of mind knowing you have a partner you can rely on from emergencies to general questions. They also like a challenge and we do throw a few curved balls at more
Paul Miller
Paul Miller
12:34 27 Aug 21
The support I receive from Well Data is extremely responsive. Richard Parsons is my contact and keeps me informed daily on the health of our SQL Databases. Whenever I ask for assistance from Well Data it is quick and more
Kay Riley
Kay Riley
13:41 19 Aug 21
Really know their stuff and their response times are very good. They provide us with a vital service.
Andy Cole
Andy Cole
13:36 19 Aug 21
The guys at WellData really know their stuff. We wanted a quick route to doing something complex and they sorted it for us very quickly and to a high standard. Very professional, no ego, just excellent and to the point more
Steve Goacher
Steve Goacher
11:31 14 Nov 19
I have worked with the WellData team for many years now and they have always delivered.I would highly recommend them to any business looking for best-value outsourced Expert DBA’s.Being able to offer a rolling contract on the basis that if they don’t deliver you can leave shows their confidence and commitment.Their professionalism and knowledge is second to more
Petro Bartoszyk
Petro Bartoszyk
08:51 18 Oct 19
A very dedicated team of extremely professional and knowledgeable experts
Giulia Iannucci
Giulia Iannucci
14:08 16 Nov 18
We use Welldata for SQL support and are very happy with their service.
David Sadler
David Sadler
09:40 15 Nov 18
Really know their stuff and their response times are very good.
Andy Cole
Andy Cole
11:45 06 Nov 18
Our partnership with WellData has enabled us to resolve critical database problems. Their attitude and service makes them a natural extension to our own technology team, which extends our capability in a critical area of our more
Steve Fenton
Steve Fenton
10:56 05 Nov 18
Having worked with the team at Welldata for approaching 17 years, my company and I have always found them professional, reliable and generally a great firm to work more
John Lynes
John Lynes
14:00 04 Oct 17
WellData provide an excellent level of support and their team are very knowledgeable and always go the extra mile. I would wholeheartedly recommend more
Stefan Parrott
Stefan Parrott
13:12 19 Sep 17