We are the database people.

We do all the hard work so you don’t have to…

Here to help you

We make databases run like clockwork, around the clock.
We save you money, protect your data and help your business do more for less. Here’s some background on who we are, and how we do what we do.

Our story

WellData is the brainchild of database engineer Phill Clayton. In 1999 he had a vision to create a new kind of IT services business. One that met the changing demands of fast-growing millennial IT departments. A service designed around the needs of the time-poor IT Manager, torn between maintaining uptime across ever more complex IT networks, and managing teams of hard to retain and costly technical staff.

Our new UK-based outsourcing service model offered businesses something completely different. A reliable, secure and low-cost way of enhancing database performance without employing expensive DBAs.

Almost 20 years on, WellData looks after tens of thousands of databases and retains the UK’s largest team of remote, expert DBAs. Today we help businesses of all sizes increase the availability, reliability and security of their databases

Our mission

Our mission is to provide UK businesses with the highest-quality, best-value outsourced technical support for their databases and related technologies.

Our values

Expert

Our customers depend on our expertise to keep their databases in perfect shape. They rely on our mature experience and deep technical knowledge to make everything run smoothly. We need to answer every question. Anticipate every problem. And quickly find the best fix. We constantly strive to be the best. Our DBAs are smart, highly skilled and relentlessly professional. We take pride in our unmatched technical nous and database knowledge. We are the database people.

Helpful

We are our customers’ first port of call. We are helpful people, not just a call-centre number or helpdesk contact. We meet all our customers face-to-face. We build long-lasting relationships. We give a friendly, personal service. We’re easy to approach, respond in an instant and flexible to work with. Any time of night or day. Every day of the year. We’re always there for our customers. We get closer to their needs. Become part of their IT team. One of their people.

Reliable

Our customers rely on us to solve their business-critical problems. To keep their operations on track 24-7. We are their safe pair of hands. We must be constantly alert and prepared. Risk is our enemy. Our remit is to maximise certainty. Think ahead to anticipate failure. Be cautious and take considered decisions, even when needs are screamingly urgent. Keep our heads when others do not. Stay calm when the stakes are high. And be relied on to be 100% reliable, always.

True

Our customers trust us to always do what’s best. We never over-sell or under-deliver. We put their interests first, never ours. We’re honest, frank and open, and give them a true, impartial picture. We always tell them the way it is. That means using clear language, never blinding with jargon. It means giving customers what they need and being transparent about our fees, with no surprising extras. Being true to our customers helps us to be truly exceptional.

See our accreditations

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WellData Business days

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Databases supported

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Average DBA response time

"WellData is our favourite supplier as they under-promise and over-deliver!"

Managing Director, Courier Company

Our people

WellData’s growth and success is rooted in the calibre of its people. We hand-pick for exceptional technical skills, experience and knowhow. We take on amiable people with strong interpersonal qualities and exceptional mental agility. Good communicators who are easy to work with. Professionals who take immense pride in their work. And all our potential recruits undergo pre-employment screening to BPSS standards and strict security clearance.

Training culture

Once on board they take an active share in our positive and rewarding work culture. They start to live and breathe our hard-wired customer-first ethos. And receive regular ongoing training to stay up to speed with the newest innovations and technologies.

Top talent

Putting personal development at the top of our agenda helps us attract the highest quality talent. And hang on to them for many years. That’s what makes us the UK’s leading database management business. That’s what makes us ‘the database people’.

 

Get in touch

"They are always available to help us. I have one point of contact who is regularly in touch and emails me every day."

Systems Administrator, Retail Sector

Our approach

How do we manage thousands of databases around the clock year after year? Here’s how:

Partners in collaboration

We don’t just work for you, we work with you. To keep your systems running at peak performance, we become part of your IT team. Wherever you are, whenever you work, we’re always helping hand in hand to ensure your IT works perfectly.

Proactive working

Our mantra is ‘fix before fail’. By proactively monitoring and tuning we make your systems more robust and resistant to failure. We pre-programme planned maintenance into our Job Request System (JRS) to ensure best use of resources and steer you clear of any potential threats and downtime.

Prevention focused

Our all-inclusive pricing model means we don’t profit from out-of-hours call-outs or onsite visits. So, unlike most other database support providers, we benefit from breakdown prevention as much as you do. And, understandably, our DBAs prefer to minimise the risk of losing their beauty sleep unnecessarily.

Personal expertise

You receive a fully-personalised service from your own named primary and secondary support specialists. Each of these is tasked with looking after your database on a day to day basis. You also get unlimited access to our user-friendly technical resource team. Day or night, remote or on-site, these experts are on hand 365 days a year to offer you advice and assistance.

Check out our guarantee

Our partners

We value our productive partnerships with some of the industry’s best. If you’d like to know more about partnering opportunities, please email us at: partners@welldata.co.uk

Managed Service Providers

Hosting companies

Independent software vendors

"I wanted to thank you and your team for the huge efforts over the past month or so and particularly last week in the run up to the migration.
We couldn’t have done it without you!"

Consulting Programme Manager, MSP Partner

Join Us

Welcome to our world. We’re always on the look-out for talented and enthusiastic people to join the WellData team.

We don’t have any vacancies at the moment, but our business needs are constantly evolving, so feel free to send your CV for future reference.

Please send your enquiry to recruitment@welldata.co.uk

Thank you!