Database management

Outsource your database management to us and take away the problems and worries of looking after your databases. Get the very best technical minds to monitor and work on your systems around the clock to ITIL quality standards. Make your databases more failure-free, efficient and secure. And access expert help and advice whenever you want. All this with guaranteed service levels at a fixed price and no extra charges.

Intial set-up

Our initial set-up procedures ensure everything is in place for us to start managing your databases. Here we create remote connections, install our monitoring software, audit your systems, allocate you a primary and secondary DBA, and build your connection to our technical support team.

Remote access set-up

Monitoring set-up

Service desk set-up

System audit

System allocation

Contact details

Documentation set

These documents provide essential reference for our DBAs, allowing them to easily access and respond to your systems in an instant. They include an operations/procedure manual that precisely maps the structure and operation of your databases and all other related systems.

On-going activities

Keeping your databases in good working order requires us to deliver efficiently across a lengthy checklist of tasks and procedures. These deliverables are all detailed in water-tight SLAs to give you a guarantee of service excellence and complete peace of mind.

  • Daily checks/Businesss -ready status emails
  • Emergency support
  • Health checks/issues and observations
  • Consultancy/Technical advice
  • Database management
  • Space management
  • Performance management
  • Resource management
  • Incident management
  • Problem management
  • Service requests
  • Capacity planning
  • Database security
  • Instance management
  • Schema management
  • Data control
  • Back-up and recovery
  • Health checks/issues and observations
  • Bug fixes
  • Patches and upgrades
  • Consultancy/technical advice
  • Emergency support
  • Disaster recovery

"We had used WellData before, for work with upgrades and other standalone projects, so we knew they were good and very reliable. When it came to DBA outsourcing we were confident they would be the right team for the job."

Information Systems Manager, Borough Council