Charlie Bigham’s is a premium UK food brand known for chef-led, high-quality prepared meals and a strong focus on operational excellence.
As the business continued to grow, its core systems and databases became increasingly critical to day-to-day performance, particularly around the ERP environment that underpinned key business processes.
“Following the recent completion of our ERP migration from on-premise to Microsoft Azure using SQL MI, WellData was integral to the success of this very strategic project.
They provide my team with the technical leadership and resources for the SQL expertise we require. They are always there for us and attended all project meetings, workshops and catch-ups and would always jump on calls at a moment’s notice – Well data are like an extension to my team, and we get on so well with all of them – they can’t do enough for us.”
– Mike Calverley, Head of IT, Charlie Bigham’s
When Mike Calverley joined Charlie Bigham’s in an IT leadership role, he identified a clear support gap around the company’s business-critical databases.
Internal coverage was not sufficient to provide the round-the-clock monitoring, troubleshooting and performance expertise required for a growing operation.
The business needed a dependable partner that could not only keep systems healthy on a day-to-day basis, but also help reduce risk during change and improvement projects.
WellData provided Charlie Bigham’s with Database Managed Services designed to extend the capability of the internal IT team.
This included access to skilled DBAs, continuous monitoring and proactive support to detect, prevent and resolve issues before they affected operations.
WellData also helped automate the resolution of recurring performance problems, reducing manual effort and improving consistency.
In addition to day-to-day support, the team played a key role in the migration of Bigham’s ERP platform to Azure SQL Managed Instance, bringing specialist guidance to a strategically important modernisation programme.
By partnering with WellData, Charlie Bigham’s gained stronger resilience across its database environment, faster response to emerging issues and trusted expertise for both routine support and major transformation work.
The combination of 24/7 DBA coverage, proactive performance management and migration support helped the business protect critical systems while preparing for future growth.
For Mike and the wider team, this meant greater confidence that the databases behind core operations were being actively managed, optimised and aligned to the organisation’s broader digital transformation goals.
Mike now refers to the ‘WellData Service’ as the benchmark for any external service providers.
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