We guarantee our SLAs

Relax, our service is guaranteed

At WellData we believe all our customers deserve complete peace of mind. That’s why we wrap all our services in a single cast-iron guarantee. We give you fully guaranteed SLAs and transparent all-inclusive pricing with no unexpected extras.

We’re confident our services will cut your risk, cost and downtime. But, if you’re not completely happy, your contract can be cancelled at any time. No penalties or punitive early-exit clauses. The choice is yours!

Your guarantee includes:

  • All-inclusive pricing, with no hidden add-ons
  • Unlimited access to our technical team
  • Comprehensive SLAs
  • Permanent, named DBAs assigned to you
  • 24/7/365 service cover
  • Continuous proactive monitoring
  • System performance improvement
  • Incident identification
  • Rapid incident resolution

Delivering our promise

We’re proud to say our customers rate us very highly for our service delivery. Over 94% stay with us for year after year, and many go on to recommend us to their friends and colleagues.


See what WellData can do for you

Get in touch

Here's what other people think

Andy Cole
Andy Cole
11:45 06 Nov 18
Really know their stuff and their response times are very good.
Steve Fenton
Steve Fenton
10:56 05 Nov 18
Our partnership with WellData has enabled us to resolve critical database problems. Their attitude and service makes them a natural extension to our own technology team, which extends our capability in a critical area of our business.read more
John Lynes
John Lynes
14:00 04 Oct 17
Having worked with the team at Welldata for approaching 17 years, my company and I have always found them professional, reliable and generally a great firm to work with.read more
Stefan Parrott
Stefan Parrott
13:12 19 Sep 17
WellData provide an excellent level of support and their team are very knowledgeable and always go the extra mile. I would wholeheartedly recommend them.read more