Higher Education Database Management Services

A trusted partner in database management for Higher Education institutions

Over the years WellData has been selected by several institutions to run and manage their databases, from Exeter University to Trinity College to the University of Leicester, just to mention a few.

Working with us, these higher education institutions have been able to enhance database performance, to increase the availability,
reliability and security of their databases, and most importantly, to focus on strategic projects rather than having to worry about day-to-day database management.

With over 20 years’ of database management experience and a proven track record of effective partnerships with Universities and other Higher Education institutions across the U.K., we look forward to becoming “part of your IT team”.

Higher Education Database Management

In the many years we have worked with Higher Education institutions
we have aligned our offer to their needs, to create a full range of services that include:

  • 24/7/365 database cover
  • Continuous monitoring, with no limit on the amount of advice, interventions or support offered
  • Day-to-day database maintenance
  • Performance tuning, high availability testing, and disaster recovery
  • A fully dedicated delivery team
  • Guaranteed and flexible SLAs

    Why outsource?

    Now more than ever, Higher Education (HE) institutions are under pressure to provide an innovative teaching and learning experience to students, in what is currently a highly complex and constantly changing environment.

    WellData’s Higher Education Database Management services aim to reduce pressure.

    With many institutions forced to move their operations remotely and to institutionalise a blended approach to learning, in person and online, concerns about the effective management of databases has moved to the forefront of many IT departments.

    From the safety of students’ personal information, to the ability to access data from external networks, from ensuring up-to-date backups and recovery plans, to developing a database estate that supports the current digital transformation, Higher Education institutions are facing an unprecedented challenge in the field of database management.

    Common challenge, unique requirements

    Not only is the challenge unprecedented, but whilst Higher Education Institutions are not alone in the move to remote working, their requirements are very unique and certainly different from those of other types of organisation.

    This is not something new.

    For some time now, the main database providers e.g. Oracle and MySQL have realised the uniqueness of Higher Education needs in terms of databases applications, including, but not limited to, tuition payments, IT infrastructure to support remote learning, student assessments, and the ability to work with a variety of platforms, from PCs to Macs and anything in between.

    So much so, that they have been creating specific products and services for the industry, like these two:

    In addition to having very unique needs, Higher Education institutions face an additional challenge: more often than not they are under strict budget pressures.

    This means that having several DBAs that can effectively look after the institutions’ database estate is often not an option. And yet, leaving databases unattended, even for a few hours a day is a risk, a critical one.

    Not only that, but many institutions are located away from big city centres and finding the right talent that can look after their database estate can be challenging.

    Junior DBAs can be a solution, but they require training and supervision, taking away time that managers could otherwise employ on strategic projects.

    Why WellData?

    A trusted partner in higher education database management for institutions across the UK.

    The reason why WellData knows and understands the specific challenges of Higher Education institutions is that over the years we have been selected by several institutions for higher education database management, from Exeter University to Trinity College to University of Leicester, just to mention a few.

    Our team knows how critical it is to provide a professional and rigorous service for 24/7/365 database management. But that’s not all.

    WellData understands the importance of being able to reach someone at the other end of the phone immediately it’s needed and for this someone to have knowledge of the specific system of the specific institution.

    We also know that Higher Education institutions have very busy and dynamic calendars, so we created an SLA framework that is flexible and adaptable, designed to respond to the requirements of each individual institution.

    Flexible service agreements

    Focus on your strategic projects and leave the rest to us

    With the knowledge that the database estate of your institution is in safe hands, you will be able to focus on those projects that require your expertise, while you can leave the day-to-day running of your databases to us.

    And if your requirements change?

    If at any point you and your team require an upgrade, you decide to move to the cloud, or need licencing optimisation, our team of expert DBAs can offer an additional project based service, focusing on your needs and delivering what your institution is specifically looking for.

    Why outsource?

    Now more than ever, Higher Education (HE) institutions are under pressure to provide an innovative teaching and learning experience to students, in what is currently a highly complex and constantly changing environment.

    WellData’s Higher Education Database Management services aim to reduce pressure.

    With many institutions forced to move their operations remotely and to institutionalise a blended approach to learning, in person and online, concerns about the effective management of databases has moved to the forefront of many IT departments.

    From the safety of students’ personal information, to the ability to access data from external networks, from ensuring up-to-date backups and recovery plans, to developing a database estate that supports the current digital transformation, Higher Education institutions are facing an unprecedented challenge in the field of database management.

    Common challenge, unique requirements

    Not only is the challenge unprecedented, but whilst Higher Education Institutions are not alone in the move to remote working, their requirements are very unique and certainly different from those of other types of organisation.

    This is not something new.

    For some time now, the main database providers e.g. Oracle and MySQL have realised the uniqueness of Higher Education needs in terms of databases applications, including, but not limited to, tuition payments, IT infrastructure to support remote learning, student assessments, and the ability to work with a variety of platforms, from PCs to Macs and anything in between.

    So much so, that they have been creating specific products and services for the industry, like these two:

    In addition to having very unique needs, Higher Education institutions face an additional challenge: more often than not they are under strict budget pressures.

    This means that having several DBAs that can effectively look after the institutions’ database estate is often not an option. And yet, leaving databases unattended, even for a few hours a day is a risk, a critical one.

    Not only that, but many institutions are located away from big city centres and finding the right talent that can look after their database estate can be challenging.

    Junior DBAs can be a solution, but they require training and supervision, taking away time that managers could otherwise employ on strategic projects.

    Why WellData?

    A trusted partner in higher education database management for institutions across the UK.

    The reason why WellData knows and understands the specific challenges of Higher Education institutions is that over the years we have been selected by several institutions for higher education database management, from Exeter University to Trinity College to University of Leicester, just to mention a few.

    Our team knows how critical it is to provide a professional and rigorous service for 24/7/365 database management. But that’s not all.

    WellData understands the importance of being able to reach someone at the other end of the phone immediately it’s needed and for this someone to have knowledge of the specific system of the specific institution.

    We also know that Higher Education institutions have very busy and dynamic calendars, so we created an SLA framework that is flexible and adaptable, designed to respond to the requirements of each individual institution.

    Flexible service agreements

    Focus on your strategic projects and leave the rest to us

    With the knowledge that the database estate of your institution is in safe hands, you will be able to focus on those projects that require your expertise, while you can leave the day-to-day running of your databases to us.

    And if your requirements change?

    If at any point you and your team require an upgrade, you decide to move to the cloud, or need licencing optimisation, our team of expert DBAs can offer an additional project based service, focusing on your needs and delivering what your institution is specifically looking for.

    Higher Education Database Management Case Studies

    Database Management Services Case Study: Exeter University

    Exeter University relies on a database estate consisting of Oracle, Microsoft SQL Server and MySQL for their daily operation.

    Due to the complexity of this estate the University had to employ a minimum of three full-time Database Administrators (DBAs) to ensure that the databases were managed 24/7/365.

    Exeter wanted to avoid cost increases over the term of the contract while guaranteeing a better service that could ensure 24/7/365 support.

    The geographical position of the University made it extremely challenging to find teams with suitable skills.

    That’s when the University looked for an alternative solution: moving the day-to-day management of their databases to database management services support.

    Read more >>

    WellData Reviews - Data Managed Services

    "“The biggest pleasant surprise has been the realisation that every request is addressed in the space of a few minutes and that there is an expert person at the other end of the phone ready to answer our team's queries, any time.  A fantastic result.”"

    Exeter University

    WellData Reviews Database Support WellData Reviews Database Services

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    Each HE institution is assigned a designated team of DBA specialists and a dedicated emergency response team. In this way, you will always find someone at the end of the phone immediately ready to step in and help.

    We also understand that HE institutions have very busy calendars, and that’s why we designed a specific SLAs framework flexible and adaptable, designed to respond to changes in your schedule.

    Find out more >>
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