Why Outsourced Database Management makes good business sense

The Rushmoor Borough Council story

The issue

Despite having huge social and economic responsibilities, most Councils are left to face budget challenges and significant decreases in government funding, and Rushmoor Borough Council is no different.

As a result, the Council has embarked on an ambitious modernisation programme, entitled Rushmoor 2020. Rushmoor Borough Council was in need of a way to effectively maintain and manage its Oracle databases, including an annual Oracle health check, and Revenue and Benefits software iWorld application support.

These services and applications are critical for the Council to be able to effectively manage its revenue and provide the level of care required by the community.

Yet, without internal database management expertise, and in consideration of the high cost of employing and training new members of staff, the Council needed to find a trusted, external partner.

Not only that, but the partner needed to be able to provide superior database and application consultancy services at an affordable price.

That’s when WellData came into the picture.

The solution

Introduced by a neighbouring Council, WellData presented Rushmoor Borough Council with a comprehensive solution that, in the words of the Council’s System Administrator Sarah Giles “has made the day to day running of the system and major upgrades faster, and less disruptive to the service and provides the in-house team both IT and Revenue with expert advice and peace of mind”

Addressing the Council’s needs, WellData offered an Oracle database managed service package that included regular monitoring, incident detection, correction and tuning of the systems to provide an efficient and reliable service, both on-site and remotely.

WellData also proposed an Application support service, including patching and management of the iWorld revenues and benefits application used by the Council.

The service management offered by WellData included an ‘all risk’ policy in a comprehensive managed service – including all necessary on-site work, testing of off-site Disaster Recovery Plans, and more.

The Results

Whilst the Council’s IT team provides effective first and second line response, it recognised the need for third line support to be delivered in a financially sustainable way.

WellData’s outsourced database administration and support service has proven “extremely successful especially around patching, release management, and incident management”.

According to the Council, their process prior to the relationship with WellData was unreliable, while now the IT, Digital and FM services enjoy 24/7 support provided on a critical system, that is in their own words “cost-effective, flexible and very responsive”.

Here's what other people think

Google Rating
5.0
High standard, professional service. I've worked with Welldata for a number of years and always found their DBA's to be knowledgeable and proactive. Throw any question at them and it will be resolved, it gives real peace of mind knowing you have a partner you can rely on from emergencies to general questions. They also like a challenge and we do throw a few curved balls at them.read more
Paul Miller
Paul Miller
12:34 27 Aug 21
The support I receive from Well Data is extremely responsive. Richard Parsons is my contact and keeps me informed daily on the health of our SQL Databases. Whenever I ask for assistance from Well Data it is quick and professional.read more
Kay Riley
Kay Riley
13:41 19 Aug 21
Really know their stuff and their response times are very good. They provide us with a vital service.
Andy Cole
Andy Cole
13:36 19 Aug 21
The guys at WellData really know their stuff. We wanted a quick route to doing something complex and they sorted it for us very quickly and to a high standard. Very professional, no ego, just excellent and to the point consultancy.read more
Steve Goacher
Steve Goacher
11:31 14 Nov 19
I have worked with the WellData team for many years now and they have always delivered.I would highly recommend them to any business looking for best-value outsourced Expert DBA’s.Being able to offer a rolling contract on the basis that if they don’t deliver you can leave shows their confidence and commitment.Their professionalism and knowledge is second to none.read more
Petro Bartoszyk
Petro Bartoszyk
08:51 18 Oct 19
A very dedicated team of extremely professional and knowledgeable experts
Giulia Iannucci
Giulia Iannucci
14:08 16 Nov 18
We use Welldata for SQL support and are very happy with their service.
David Sadler
David Sadler
09:40 15 Nov 18
Really know their stuff and their response times are very good.
Andy Cole
Andy Cole
11:45 06 Nov 18
Our partnership with WellData has enabled us to resolve critical database problems. Their attitude and service makes them a natural extension to our own technology team, which extends our capability in a critical area of our business.read more
Steve Fenton
Steve Fenton
10:56 05 Nov 18
Having worked with the team at Welldata for approaching 17 years, my company and I have always found them professional, reliable and generally a great firm to work with.read more
John Lynes
John Lynes
14:00 04 Oct 17
WellData provide an excellent level of support and their team are very knowledgeable and always go the extra mile. I would wholeheartedly recommend them.read more
Stefan Parrott
Stefan Parrott
13:12 19 Sep 17