The WellData Support Structure (WSS)
The WSS is an integrated set of support tools underpinning the proactive support of systems under our care.
The WSS:
- Handles requests from all users.
- Monitors and reports on the systems under our care.
- Manages emergency alarms and events.
- Reports support staff activities.
- Displays and alerts on all notifiable events.
Job Request System (JRS)
The JRS manages and records support team activities. Requests are raised by clients, by the support team, automatically by internal scheduling systems or programmatically by our monitoring systems.
The JRS captures support activity information allowing clear analysis for users. It ensures that the job is done as below:
- Right Job
- Right Time
- Right Specification
- Recording of changes and completion notes and times.
WellData Stability Monitor (WSM)
The WSM ensures the stability of supported systems.
It covers a number of areas:
- Environment: Power, telecoms, site availability, etc.
- Availability Monitoring: The ability to function as intended.
- Jobs/Tasks/Activities: Monitoring of periodic tasks for timely and correct execution
- Structural Stability: Detecting changes to structural elements of supported systems.
- Dynamic Stability: Detecting changes to dynamic components of the systems
- Other: Monitoring the monitoring system for correct function.
Emergency Alarm Handling
Some incidents need an Emergency Alarm, alerting a member of the support team to deal with it.
They can be raised: by the client, by the support team or programmatically by WSM.
Reporting System
The WellData Reporting System produces and displays soft and/or hard copy versions of the underlying information and records held about the supported systems.
- Operations Guide: Detailed information covering the supported systems.
- Issues and Observations: Notes regarding the supported systems
- Activity Reports Actions and results of work performed.
- SLA Reports Availability Reports.
Business Ready
The Business Ready function allows clients to perform a readiness check to ensure that all critical systems are ready for the day's business.
Client Portal
WellData provides a Web based portal. This gives clients visibility and control over the actions and functions performed by WellData support staff.
The Client Portal provides the following services:
- Job Raising
- Incident Raising
- Monitoring progress
- Review closed jobs
- Access System Status Display
- Monitor current and historical resource usage.
- Report achieved up-times.
- Review / print activity reports
- Review / print operational information
- Administration of in-house users
- Maintain the schedule of systems to be supported.
- Monitor and review achieved SLAs.
- Define "Business Ready" requirements
Remote Database Support
WellData keeps your Database Systems running effectively and economically. No hidden costs, no call-out charges, no "Nasty" extra bills. It's all included in one price, simple. Our fixed-price contracts give you budgetary certainty and full 24 x 7 cover. Relax - it's all covered.
Click here for more information on our services.
Corporate IT Infrastructure Support
We work with companies of all sizes, operating in a wide range of sectors, delivering a common objective – to make your IT system a valuable resource in your organisation.
Whatever your business, or its size, our flexible packages can save you money whilst ensuring maximum productivity. Click here
Desktop Support
WellData keeps your desktop infrastructure running effectively and economically. With fixed-price contracts to give you budgetary certainty and full 24 x 7 cover you can relax knowing that it's all handled. We'll even manage your printers and arrange the installation of new cartridges.
Click here for more information on our services
Council Application Support
With anticipated cuts of 30% over the next two years, councils are under pressure to extract every penny of value from their budgets.
WellData offers DBA services at approximately one third of the cost of an equivalent in-house team. Our fixed price contracts allow you to budget effectively and provide the high level of services required. Click here to read more
