Support and Flexibility 24*7*365
As part of a global organisation providing on call, round the clock travel assistance for 365 days of the year, there is understandably a high reliance on internal systems for this client.The total cost of employing full time DBAs to ensure cover outside core hours is not only prohibitive, but there is also insufficient work on a daily basis to justify a team of people. Yet this level of cover is essential to our client’s global business.
WellData is the perfect solution, providing the expertise needed to support the in-house DBAs. As Dan Sumner DBA says; "I'm originally a programmer. However, I found myself in the position of being the Oracle DBA. With WellData’s help I have been able to learn on site whilst knowing they are always available."
IT Manager Neil Durrant knows he can sleep easier at night with WellData providing 24*7 cover 365 days of the year. "WellData provides us with additional cover to our available in-house resource.” says Neil. "WellData is quite unique; our WellData Primary DBA will spend quite a lot of time on site when necessary, at no extra cost. The key to the success of the partnership is WellData's flexibility and the ability to proactively maintain the databases. We have to be dynamic and responsive to our customers, and we have to be flexible. WellData gives us that flexibility."
As part of the Comprehensive Managed Service our clients, WellData provides an invaluable out of core hours’ service, giving not only support but also providing our client with the confidence of knowing that their systems will not crash.
And if they do? Neil is safe in the knowledge that WellData will be there immediately, allowing him to sleep easier at night!
A New resource for your business
Although a large global organization, one of our most recent clients had never outsourced before, so they were understandably concerned about allowing an outside party access to their systems and sensitive data. Fortunately WellData has vast experience of these areas and was able to take our client through the process and establish a comfortable working partnership.Our clients not only wanted us to support their business critical Oracle databases, but also their SQL too. With a mixture of Windows and Unix in-house the cost of employing staff with this skill range would have been astronomical. However with WellData’s broad range of skills and experience we were able to comfortably step up and fill the gaps within our client’s in-house team.
WellData was also called upon to provide application support. Along with bread and butter MS Exchange, Apache and IIS we were also asked to support OutlLook Soft, an application we had minimal experience with. Instead of letting the client down and suggesting they looked elsewhere for their OutLooksoft support, WellData reacted by sending 3 of their technical specialists on an advanced training course it OutLooksoft. This ensured the continual development of our staff and the commitment of service to our client.
Although WellData has over the years supported many clients with offices in foreign climes, this client is truly global. With a business running around the world and around the clock, it leaves precious little time to maintain the system. In fact the only real maintenance window available is Saturday mornings between 8am and 11am GMT. With careful planning and a proactive approach this seemingly tricky issue had been dealt within typical WellData fashion, effectively and head on.
