Our Approach
The key elements of our approach are partnership, pro-activity and personal expertise, all backed up by effective processes that deliver cost effective, fully integrated and successful IT Support solutions.
Partnership:
Working in tandem with your staff to keep your systems running at optimal performance. Having had the time-killing tasks of daily support lifted from their shoulders, your managers can focus on business critical issues such as strategy, key projects and implementation.
Pro-activity:
Eliminating the wasted time and effort that comes with failure based support systems. Having planned maintenance pre-programmed into our Job Request System (JRS) allows optimal utilisation of time as well as heading off potential issues and downtime.
Personal expertise and continuity:
Delivered through the assigned support team consisting of the Primary and Secondary Technical Specialist. The team is further backed by the WellData Technical Resource Team which supports a wide range of technologies and provides deep technical and operational experience.
Benefits to our customers
Long term continuity from a dedicated team that knows your systems inside out acting with certainty to keep them running at peak performance.24 x 7 cover with pro-active maintenance often completed outside working hours in order to keep system availability at the highest levels during the working day.
A forward looking perspective that reduces the long term cost of ownership to the customer through the implementation of streamlined and effective processes.
Fixed price contracts with no hidden extras.
Remote Database Support
WellData keeps your Database Systems running effectively and economically. No hidden costs, no call-out charges, no "Nasty" extra bills. It's all included in one price, simple. Our fixed-price contracts give you budgetary certainty and full 24 x 7 cover. Relax - it's all covered.
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Corporate IT Infrastructure Support
We work with companies of all sizes, operating in a wide range of sectors, delivering a common objective – to make your IT system a valuable resource in your organisation.
Whatever your business, or its size, our flexible packages can save you money whilst ensuring maximum productivity. Click here
Desktop Support
WellData keeps your desktop infrastructure running effectively and economically. With fixed-price contracts to give you budgetary certainty and full 24 x 7 cover you can relax knowing that it's all handled. We'll even manage your printers and arrange the installation of new cartridges.
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Council Application Support
With anticipated cuts of 30% over the next two years, councils are under pressure to extract every penny of value from their budgets.
WellData offers DBA services at approximately one third of the cost of an equivalent in-house team. Our fixed price contracts allow you to budget effectively and provide the high level of services required. Click here to read more
